Complaints

Any Complaints

Last updated on November 27, 2023

Webshop Keur Brand:

We have great news to share with you. We are affiliated with the Webshop Quality Mark of the Netherlands. This means that we are part of a group of 9,000 online stores that all stand for reliability and customer friendliness.

What is WebwinkelKeur?

WebwinkelKeur is no ordinary organization. They are completely independent and they ensure that their quality mark really means something. It is a combination of a reliable quality mark and the real experiences of customers like you.

Double Assurance

What's really cool is that we now have an interactive quality mark on our site with a review page. This means that you, as our customer, can easily share your experiences. It's a great way to show what you think of us and it helps us to continuously improve.

In short, by shopping with us you get double security. On the one hand, the certainty that we comply with the quality mark's code of conduct and, on the other hand, the opportunity to read what other customers think of us, or to share your own experiences.

We are very happy that we can go this extra mile for you and hope that you will continue shopping with us with even more peace of mind.

Complaints?

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing hoi@commedeuxenfants.com. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

 

ODR Platform/European Commission:

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.